JourneyJesus Return & Refund Policy
Last Updated: October 11, 2026

At JourneyJesus, our goal is to provide products that encourage boldness in faith and a childlike trust in Jesus. Because our products may be prepared or produced specifically for each order, we maintain a strict return and refund policy.
Please review this policy and all product details carefully before placing an order.

1. All Sales Are Final
All sales are final. JourneyJesus does not accept returns, exchanges, or refunds for ordinary customer preference reasons, except where required by applicable law or expressly approved by JourneyJesus.
This includes, but is not limited to:

• Changing your mind after placing an order.

• Ordering the wrong size, color, style, or product.

• Deciding that you no longer want or need an item.

• Being dissatisfied with an item that matches its description and disclosed specifications.

• Ordering multiple sizes or products with the intention of returning unwanted items.

• Minor differences in color or appearance caused by screen settings, lighting, or normal manufacturing variations.

Please carefully review product descriptions, sizing information, photographs, colors, and order details before completing your purchase.

2. Damaged, Defective, or Incorrect Products
Although all sales are final, we will review reports of products that arrive damaged, have a manufacturing defect, or are materially different from the item ordered.
To request a review, email journeyjesus@outlook.com within 7 calendar days of delivery, where reasonably possible. Please include:

• Your order number.

• A clear description of the issue.

• Clear photographs showing the damage, defect, or incorrect item.

• Any additional information reasonably needed to investigate the claim.

Please retain the affected product and its packaging until the review is complete.
We may request additional information or photographs to verify the issue. Each claim will be reviewed individually.
If a claim is approved, JourneyJesus may provide an appropriate replacement, repair, or refund, depending on the circumstances and applicable law. Where legally permitted, JourneyJesus will determine the appropriate resolution.
The requested reporting period helps us investigate issues promptly. However, it does not eliminate any consumer rights that cannot legally be restricted.

3. Situations That Generally Do Not Qualify for a Refund
To the extent permitted by law, refunds, returns, and exchanges are not offered for:

• Incorrect sizing selected by the customer.

• Incorrect colors, styles, or products ordered by the customer.

• Minor color differences caused by screens, lighting, or display settings.

• Minor variations in printing, placement, or manufacturing that remain within the product's stated specifications.

• Normal wear and tear after delivery.

• Damage caused by misuse, accidents, neglect, or improper care after delivery.

• Buyer's remorse or a change in personal preference.

• Incorrect or incomplete shipping information provided by the customer, except where applicable law requires otherwise.

• Packages marked as delivered by the carrier but reported missing, where a refund or replacement is not otherwise required by law or the circumstances.

Nothing in this section excludes claims involving material misrepresentation, covered defects, or other circumstances where a remedy is legally required.

4. Order Cancellations and Changes
Orders may enter production or fulfillment shortly after purchase. For this reason, cancellation requests and changes to product selections, sizes, colors, or shipping addresses are not guaranteed.
If you need to request a change, contact journeyjesus@outlook.com as soon as possible. Once an order has entered production, been processed, or shipped, we may be unable to modify or cancel it.
Any cancellation rights required by applicable law will be honored.

5. Shipping Costs and Unauthorized Returns
Original shipping charges and return shipping costs are generally non-refundable, except where required by law or otherwise approved by JourneyJesus.
Please do not send products back without contacting us first and receiving return instructions. Unauthorized returns may not be accepted or processed, to the extent permitted by law.

6. Lost, Delayed, or Undeliverable Packages
Delivery dates and shipping estimates are not guaranteed unless expressly stated otherwise. Delays may occur because of carrier issues, severe weather, customs processing, or other circumstances outside our reasonable control.
If your package is delayed, lost, returned to sender, or marked as delivered but cannot be located, contact journeyjesus@outlook.com with your order number.
We will review the situation and may assist with a carrier investigation. Refunds or replacements will be handled in accordance with applicable law and any applicable shipping commitments.

7. Payment Disputes
If you have a concern about an order, please contact us first so we have an opportunity to investigate and resolve the issue.
We may provide relevant order records, tracking information, delivery confirmation, and customer communications to payment providers when responding to a payment dispute.
Nothing in this policy restricts your lawful right to dispute a transaction.

8. Legal Rights
This policy is subject to applicable consumer protection laws. Nothing in this policy is intended to exclude or limit any consumer right, warranty, refund, replacement, or other remedy that cannot legally be excluded or limited.

9. Contact Us
For questions about this Return & Refund Policy or to report a product issue, contact:
JourneyJesus
Email: journeyjesus@outlook.com
Please include your order number in all order-related correspondence.
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